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Identify the asset and receiving network
Write down the asset, payment network and receiving wallet before pasting an address. A familiar coin ticker does not establish that an exchange deposit route matches the pool payout route. Check any minimum deposit and required account fields with the receiving service. Do not fill a required field with a guess simply to save the form.
Verify the complete receiving address
Compare the full address after pasting and again in the saved payout settings. Use a receiving address generated by the wallet or service you actually control. Where practical, verify the flow with a small supported payout before larger balances accumulate. A successful small receipt checks that route; it does not validate an unrelated network or a later address change.
Keep receiving details separate from recovery secrets
A pool needs payout details, not your wallet recovery phrase or private keys. Protect the pool account with its available multifactor and payout controls. Store wallet backups securely and test the recovery procedure using the wallet maker’s instructions without entering secrets into support forms. The wallet and the pool are separate accounts with different recovery processes.
Find where a payment stopped
Keep the accounting stages separate. First inspect the credited amount, then payout eligibility, transfer status and receiving record. This produces a useful support request: it states exactly which stage has evidence and which does not. Include public transaction identifiers where relevant, with account secrets removed.
| Stage | Evidence |
|---|---|
| Accrued | Pool reward ledger and date |
| Eligible | Threshold, schedule and account status |
| Sent | Transfer record or transaction reference |
| Received | Wallet record on the intended network |
Record address changes as an operational event
Save the time, account owner, old address reference and verified new address in your private operating log. Recheck the next payment rather than assuming a successful settings screen proves delivery. If a payout destination changes unexpectedly, secure the account and contact the service through its official channel before continuing normal operation.
References
Original documents and further reading. Check the manual for your exact equipment.
