Warranty and Refund Policy

Refund Policy

Due to the particularity of the product and the volatility of the price, all orders are non-refundable and not cancelable after orders are confirmed. Please fully understand the characteristics and risks of this industry before placing an order！

Warranty Policy

Protection

This warranty is non-transferable and is enforceable only by the original purchaser. Any product that has not been purchased as new and/or from us is expressly excluded from this warranty. Product warranties are provided directly by the manufacturer. We (Leedminer.com) can assist you with your claim and any other necessary assistance.

Any incidental or consequential damages incurred and/or occurred in connection with the product or its purchase are not covered by the warranty. Liability is limited solely to the product itself. The manufacturer assume no responsibility for any loss or costs due to third party’s or customer’s loss of profit, or any other indirect cost or losses however incurred.  

WARRANTY LIMITATIONS

Warranty is not covered the pre-installed software, its quality, performance, functionality, or compatibility for a particular purpose. And, warranty is not covered the functions contained in the software will meet specific requirements or that the operation of the software will be uninterrupted or error-free. The product is sold “as is”.

To the extent permitted by applicable law, this warranty does not apply to:

• normal wear and tear;
• damage resulting from accident, abuse, misuse, neglect, improper handling or improper installation;
• damage or loss of the product caused by undue physical or electrical stress, including but not limited to moisture, corrosive environments, high voltage surges, extreme temperatures, shipping, or abnormal working conditions;
• damage or loss of the product caused by acts of nature including, but not limited to, floods, storms, fires, and earthquakes;
• damage caused by operator error, or non-compliance with instructions as set out in accompanying documentation;
• alterations by persons other than us, associated partners or authorized service facilities;
• products, on which the original software has been replaced or modified by persons other than us, associated partners or authorized service facilities;
• counterfeit products;
• damage or loss of data due to interoperability with current and/or future versions of operating system, software and/or hardware;
• damage or loss of data caused by improper usage and behavior which is not recommended and/or permitted in the product documentation;
• failure of the product caused by usage of the products not supplied by us;
• hash boards or chips are burnt.

This warranty gives you specific legal rights. You may also have other rights granted under law which vary from country to country. Some jurisdictions do not allow the exclusion or limitation of warranties or incidental or consequential damages, so some of the above limitations or exclusions may not apply to you. 

WARRANTY SERVICE 

During the warranty period, the manufacturer will undertake to repair, or based on our sole discretion, to replace a defective product by an identical or similar (e.g. newer) version of the product, unless the defect was the result of Warranty limitations. The repair of the product is free of charge for the parts, components and labor necessary in order to perform the repair and restore the product’s proper operating condition, provided the unit is returned otherwise undamaged and shipping prepaid, including insurance, to our service processing facility.

The costs incurred in connection with the return of the product, part, or component to our service processing facility shall be carried by the product owner. If the product, part, or component is returned uninsured, you assume all risks of loss or damage during shipment.

Warranty Period for all Miners

All new miners come with an official warranty provided by the manufacturer. However, the warranty period may vary and the specific time shall be based on the official warranty period. Please note that some miners may have an SN code which indicating the warranty period. 

Transportation costs and all other costs (if any) pertaining to the return of a product shall be under the sole responsibility of the purchaser. We will only be responsible for the transportation costs incurred from sending the new product back to the purchaser.

The period of repair shall depend on the type of problems encountered.